(818) 383-6516

SMS Privacy Policy

GREEN PLANET HEATING AND AIR – SMS Privacy Policy & SMS Terms of Service

Last Updated: November 21, 2025

This SMS Privacy Policy and SMS Terms of Service explains how GREEN PLANET HEATING AND AIR (“Company,” “we,” “us,” or “our”) collects, uses, protects, and manages information when you interact with us or opt in to receive text messages from 818-383-6516. This document complies with California Privacy Laws (CCPA/CPRA), TCPA, CTIA Messaging Principles, CAN-SPAM, and all federally applicable SMS regulations.

1. SMS Consent Communication (Required Disclosure)

Information collected through the SMS consent process—including your mobile phone number— will not be shared with any third parties or affiliate companies for marketing purposes.

We only share SMS-related data with service providers who support our messaging services, and they are strictly prohibited from using your information for their own marketing purposes.

2. Contacting Us by Text = Authorization to Communicate via SMS

If you text, message, or communicate with GREEN PLANET HEATING AND AIR via SMS, you grant permission for us to communicate with you through text message for purposes including:

This consent continues unless and until you opt out by texting STOP or contacting us directly.

3. Types of SMS Communications You May Receive

With your consent, you may receive SMS messages related to:

Example:
“Hello, this is Green Planet Heating and Air reminding you of your service appointment on [Date] at [Time]. Reply STOP to opt out.”

4. Message Frequency (Realistic)

Message frequency depends on your interaction with GREEN PLANET HEATING AND AIR and the type of services you request. You may receive multiple messages during active service periods or urgent scheduling needs.

Message frequency may vary.

There is no fixed weekly limit due to the nature of HVAC scheduling and service operations.

5. Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your mobile carrier. Fees may vary for domestic vs. international roaming. We are not responsible for any charges from your carrier.

6. Methods of Opt-In

You may opt in to receive SMS messages by:

Consent is not required for purchasing services.

7. Methods of Opt-Out

You may opt out of receiving SMS messages at any time by replying with: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

You may also request removal by contacting us:

After opting out, you will receive one final confirmation message, then no further SMS messages unless you opt back in.

8. HELP & Customer Support Instructions

For help with SMS issues, reply: HELP

Or contact us directly:

If you do not wish to receive SMS messages, leave any SMS consent boxes unchecked on our forms.

9. Standard Messaging Disclosures (Required Language)

10. SMS Data Collection Practices

What We Collect

How We Use SMS Data

We use SMS-related information to:

Required Statement:
“SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party or affiliate company for marketing purposes.”

11. Data Retention

SMS-related information is retained only as long as required to:

Data is securely deleted once no longer needed.

12. Your California Privacy Rights (CCPA/CPRA)

California residents may request to:

Requests can be made at:

13. Data Security

We use reasonable administrative, physical, and technical safeguards to protect SMS data. However, no communication method is 100% secure.

14. CTIA Compliance

GREEN PLANET HEATING AND AIR complies with CTIA Messaging Guidelines:

Unauthorized use of our messaging systems is prohibited.

15. Updates to This Policy

This policy may be updated periodically. Changes will be posted on our website with an updated revision date.

16. Contact Information

For questions about this SMS Privacy Policy:

GREEN PLANET HEATING AND AIR
Phone: 818-383-6516
Email: info@greenplanet-hvac.com
Website: https://greenplanet-hvac.com/